In general, Key Informants mostly viewed Users factor as an essential from the point of view of their role in adapting to
new technology and experimenting with new ERP system. It is observed that users can be classified in two groups; one who
are reluctant to change and others who are open to change and ready to adapt new technology. Further, during
implementation, users can provide essential feedback that can guide the project manager, which, as according to a Key
Informant, is the most valuable input that one can get during implementation.
Another factor mentioned was project management, and according to Key Informant 4, the BI Analyst, ‘project
management is the backbone of the project’. The BI Analyst further explains that project management covers a wide
spectrum of issues during implementation, and if carried out in an efficient manner, it enhances the likelihood of success.
Due to its wide reach and coverage, project management has developed into specialised ‘science’.
In addition, availability of IT infrastructure and resources are also considered essential factor by the participants.
According to Key Informant 2, the SQA-Analyst, the critical factors IT and Vendor Support need to work together during
implementation. While, Key Informant 3 the Net-Developer, ranked IT ‘as the most important after top management’.
Key Informant 4, the BI-Analyst suggested that the significance of IT is that it usually varies between organisations
depending upon their existing infrastructure. According to this Key Informant:
‘...it is very important but it varies from organisation to organisation. The reason behind it is that the new IT
implementation is critical to your existing model i.e. what existing application and databases is utilised.
Therefore you need a database and infrastructure which will plug in [with the] existing model without any
modification. If you can do that, this will decide that what database and infrastructure you should go with for
this implementation.’