Select the payment you did not receive credits for and click on the 'Start an Inquiry' button.
Enter your email ID and write down the problem you have. Please give us as much information as you can:
If it's a mobile payment, please mention your mobile number and PIN
If it's a PayPal transaction, please mention your PayPal email ID and transaction ID
If it's a gift card or a prepaid card, please mention its name and copy-paste the payment confirmation in the Inquiry
In all other cases, please copy-paste any payment confirmation that you received, in the Inquiry
Mention information about all accounts you have with this application.
Click Send and you will get an Inquiry ID. Please remember that in some cases we can't investigate your problem without having an Inquiry ID.
You can always attach the document with account holder's photo and name in an Inquiry. It will help resolve your problem more quickly.