we are sorry for these issues.
Regarding the leather patch we sent you the revised samples of these patches that you approved, we used the same glue of the samples sent (the most resistant existing) and so we really don't know what to do...The only thing is that if you make pressure with the fingers on the leather patches the glue reactivate and it attach again. We can propose you a discount of 0,40 euro for these 250 pairs.
Regarding the nails that come up from the sole please send us a credit note that we will refund these 50 pairs.
If you want is possible to fix them removing the nail and put a new nail with a different angle from the original. If you want we can send you the necessary nails by express courier, so you have these pairs for free but you still can sell them.
Waiting for your reply, have a nice day, Claudio - Victor srl