Based on the information gathered at the focus group sessions and the related literature, the chair of the department of nursing fully supported transparency and enhanced communication around the model. The task force originally planned to offer classes around the model. Feedback, however, indicated that most RNs are too busy to attend such sessions. More and more RNs prefer to receive their information through some type of self-service and "just-in-time" format. Consequently, the task force created "voice-over" PowerPoint presentations for RNs and placed these on the department of nursing's intranet Web site.