COMMUNICATION
Perhaps the single most important aspect of designing any work environment is the plan that links all workers and supervisors with multiple channels of communication. Good communication may be cited as the most important component of sound human relations. Despite the recognition of the importance of communication, it presents one of the most difficult and perplexing problems faced in modern organizations.
Even in small organizations, where only a few people are involved, sound communication is difficult to establish. When an organization expands in numbers, as well as in diversity among its members, the establishment of communication channels becomes even more difficult. Good communication is essential for the smooth functioning of any organization. Managers need clear lines of communication to transmit orders and policies, build cooperation, and unify groups. Employees must be able to convey their concerns or suggestions and feel that management has heard them. Clear communication among co-workers is vital to good teamwork, problem solving, and conflict management. In short, effective human relations is founded on good communication.
When people in organizations want to send messages, conduct meetings, or communicate person to person, they have many options. With increased use of voice mail, e-mail, fax machines, and videoconferencing, it is a wonder people have time to read all the incoming information, let alone interpret and respond to it.
Costly communication breakdowns are a prime factor in organizational problems ranging from high employee turnover to low productivity. Poor communication also takes a toll in employee injuries and deaths, particularly in industries where workers operate heavy equipment or handle hazardous materials.
Although some communication breakdowns are inevitable, many can be avoided. Employees who are treated with respect, are empowered to think for themselves, and feel a sense of loyalty are more apt to communicate openly with other workers and leaders throughout the organization.