claimed that causes of common customer complaints for example, giving wrong order, giving wrong change, complaints about the portion size, about any insect in food problems and the quality of the food. A pattern of repeated customer complaints is continuous and recurred problems which mean the customer is unsatisfied. The causes may come from drop of quality, poor products and services, poor customer service and customer care, and underperforming staff. Plus, a customer complaint may increase in the busy period of time at the organisation, hotels or restaurants. Six steps of the general process of handling customer complaints are refunding the money, take staff disciplinary action by the essential staff, looking smart and efficient to explain problems to the customer apologise about the issue, equal treatment of complainers or provide extra customer care and replace by providing a better products or services to maintain good image of the organisation.