Effectiveness measures involving trading partner ( % )
Customer complaints 75.6
On-time delivery 78.6
Over/short/damaged 72.3
Returns and allowances 69.1
Order cycle time 62.3
Overall customer satisfaction 60.8
Days sales outstanding 58.7
Forecast accuracy 54.4
Invoice accuracy 52.1
Perfect order fulfillment 39.5
Inquiry response time 29.6
Average 59.5
Effectiveness measures internal focus ( % )
Inventory count accuracy 85.8
Order fill 80.8
Out of stock 70.5
Line item fill 68.5
Back orders 64.4
Inventory obsolescence 62.7
Incoming material quality 61.6
Processing accuracy 45.0
Case fill 39.1
Cash/cash cycle time 32.2
Average 61.1
Efficiency measures ( % )
Cost
Outbound freight cost 87.3
Inbound freight cost 68.9
Inventory carrying cost 60.4
Third party storage cost 58.6
Logistics cost/unit/budget 52.4
Cost to serve 37.4
Average 60.8
Productivity
Finished good inventory turn 80.2
Orders processed/labor unit 43.3
Product units processed per Warehouse labor unit 47.6
Units processed/time unit 37.2
Orders processed/time unit 36.1
Product units processed/transportation unit 21.8
Average 44.4
Utilization
Space utilization/capacity 46.5
Equipment downtown 46.0
Equipment utilization/capacity 40.4
Labor utilization/capacity 35.8
Average 42.2