S/N
Key satisfaction indicators.
Strategic & Improvement Plan.
Product Quality.
• Set quality performance indicator.
• Set long term goal to drive for improvement.
• To employ best practices such as 6-sigma & 6S to drive for process stability & reliability.
Product Cost.
• Set cost improvement goals.
• To employ lean manufacturing to eliminate waste.
Product Availability
• Set services improvement goals.
Flexibility.
• Gain visibility on customer inventory to improve flexibility on stock movement and minimize surprises.
Customer Services.
• Set services improvement goals.
Loyalty Index.
• Focus CCP training.
• Strive for memorable services experience.