GENERAL DESCRIPTION:
Play a crucial role in the activation of new accounts to LINE’s new service that is targeted for SMB (Small-Medium Business).
KEY DUTIES AND RESPONSIBILITIES:
Process, review daily new sign ups to LINE service and validate new SMB account sign ups via email and/or telephone calls.
Monitor and review existing SMB accounts to ensure accounts meet and conform to our guidelines.
Support SMB accounts with pre and post sign-up issues.
Report on account activation and pending accounts on weekly basis to supervisor.
Responsible for SLA (Service Level Agreements) as set by the company.
Inform potential new accounts about procedures and via email and/or phone.
And other related ad hoc tasks assigned by LINE manager.
QUALIFICATIONS:
Fresh graduates are welcome; those with Customer service background a plus.
Bachelor’s degree in any field.
Comfortable with multitasking.
Has mature judgment and objectivity.
Ability to work responsibly, effectively in a group and unsupervised.
Shows initiative and is a fast learner.
Great attitude and strong desire to grow within a fast growing company.
Experience with Microsoft Office (Excel, Powerpoint) and internet applications.
Location
Empire Tower, Sathorn, Bangkok