Results of an attempt to identify user satisfaction at Gettysburg are presented. First, linkages are explored between motives and numerous dimensions of perceived quality. Next, attributes of the park experience are identified which predict: (1) levels of satisfaction with park management, and (2) attained awareness of Gettysburg history. The data demonstrated the potential role that visitor support staff can have in influencing user experience; the importance of orientation information; the dominant role of desired psychological outcomes; and the intervening effects of patterns of resource utilization.