The IFMA has developed a method for facility benchmarking that you may find useful to review in developing a benchmark for current FM services. The IFMA periodically sponsors benchmarking research projects, and the results are published in benchmarking reports. The Building Managers Association (BOMA), based in Washington DC, publishes an annual benchmarking report known as the
BOMA Exchange Report. Another organisation that has developed a benchmarking methodology is the American Productivity and Quality Center (APQC). Facility professionals should review this organisation’s benchmarking process and related information as it defines and uses benchmarking from a business perspective. APQC also has a Code of Ethics for Benchmarking that you
may consider adopting.