Lisa and the CFO knew they had to institute a new, strategic compensation on plan. They wanted a plan that improved employee morale, contributed to employee commitment, reduced employee turnover, and rewarded ( and thus encouraged ) the sorts of service oriented behaviors that boosted guest satisfaction. After meeting with the company’s CEO and the board, the CFO gave Lisa the go-ahead to redesign the company’s compensation plan, with the overall aim of creating a new plan that would support the company’s strategic aims.