Thanks for choosing Apple.
Hello again,
I wanted to send a follow-up note to see if you're still having issues with iTunes. If your issue hasn't been resolved, please let me know. I'll be happy to help.
Sincerely,
Francis
iTunes Store Customer Support
apple.com/support/itunes/ww
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Hi Mallika,
Greetings! This is Francis, Advisor of iTunes Store Support and I’m very glad to give you assistance.
I understand that accidental purchase was made in your account. I know how important it is to be charged with the purchases you only intend to buy. No worries as I’m here to help you the best way I can.
Mallika, I’ve reviewed your case and am issuing you a full refund for the In-app you did not intend to buy.
Within ten business days, 5.99 USD should be posted to the payment method used to make the purchase.
There are several ways you can prevent unintentional or unauthorized purchases on your iPhone, iPad, or iPod touch. You can disable in-app purchases, disable purchasing completely, or require a password for every purchase.
To learn about placing restrictions on in-app purchases, see these pages:
support.apple.com/en-us/HT204396
support.apple.com/en-us/HT201304
If multiple devices are used in your household, make sure the restrictions are enabled on all of them.
I will be happy to hear back from you to ensure that this concern has been settled. If there’s anything else I can help you with, please let me know.
Sincerely,
Francis
iTunes Store Customer Support
apple.com/support/itunes/ww
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