Diebold recognizes that each new deal secured contributes to the company’s overall success, however certain deals stand apart from others due to the team work exemplified, the relationships created or strengthened, the strategic nature of the deal, or its financial contribution. In recognition of these business accomplishments, each month we report to you one or several outstanding business deals or partnerships won in Diebold APAC region.
This month’s “APAC Success of the Month” highlights a deal closed with Hong Leong Bank Berhad in Malaysia.
Hong Leong Bank Berhad (HLB)
About the Deal:
Founded in 1905, Hong Leong Bank Berhad (HLB) is now a public listed company on Bursa Malaysia. It is a member of the Hong Leong Group Malaysia who has been in the financial services industry since 1968. In 2011, Hong Leong Bank completed the merger with EON Bank Group that effectively transformed the Bank into a banking group of more than RM145 billion (~USD38 billion) in assets. The Bank is operating through an extensive distribution network of over 300 branches, sales and business centres in Malaysia, Singapore, Hong Kong, Vietnam and Cambodia along with a com¬prehensive range of alternate and electronic channels including 1580 self-service terminals.
This year, the Bank decided to put their incumbent vendors in competition as it was planning the progressive replace¬ment of its aging ATM fleet deployed across the country. The scope of the project is to replace approximately 600 units Wincor ATMs and 200 OKI Recyclers. Critical to the Bank was to find a partner able to assist in meeting regulatory and compliance mandates while differentiating its Brand through an appealing and easy to use Self Service Channel.
Diebold Malaysia team offered the Diebold Next Generation ATMs, an innovative solution that clearly differentiates Diebold from all other competitors in the market. The team set up a very strong project team and governance ensuring a tight control of the stringent project timeline and fast resolution of any technical issues. The Bank recognized the profes¬sionalism of Diebold approach and proven service capability. A first order for 56 units was awarded in full to Diebold in October 2015. This marked the beginning of strategic partnership between Diebold and HLB. This win would bring in incremental revenue from Professional Services, and create the first reference for our Next Generation solutions in the Malaysia market. The new Diebold 5500 is now set for success and await certification by other banks in the country.