16. Receiving feedback about errors (a consequence) can be perceived as punishing and frustrating if an opportunity to correct the observed errors is not available in the near future. When the person eventually receives an opportunity to correct the behavior, the advice might be forgotten. By giving corrective feedback as close as possible to the next opportunity for the behavior to reoccur, you increase its directive influence and reduce the potential negative effect of catching a person making a mistake.
17. Feedback should fit the situation. Specific and well-timed feedback must be appropriate for the needs, abilities, and expectations of the person on the receiving end. It should be expressed in language the performer can understand and appreciate, and it should be customized for the performer’s abilities at the particular task.