Inspect the device to confirm a swollen battery.
Repair or replace the device according to the guidelines above. To ensure proper billing, select the Battery-Repair Whole Unit Part Number when you set up service. Battery-Repair Whole Unit Part Numbers aren't available as consigned inventory. Order as a standard KGB replacement.
Accidental damage doesn't make the product ineligible for battery service. For Macs with accidental damage unrelated to a swollen battery, see Handling a mixed-failure repair.
Create the appropriate repair based upon the service option selected (see the tables above).
Select the applicable coverage option