. Comparing either
the e-tourism or e-investment prototype systems to current
domain-specific web sites, the CIDSS prototypes are the only
systems that are capable of supporting consumers fully in
selecting, designing, and implementing personalized decision
plans. These two CIDSS prototypes have also been presented to
several travel operators and financial brokers respectively, and
have received well acclaim as a better solution to the demand of
customer decision support. However, an empirical study regarding
the validation of the proposed CIDSS architecture and
functional requirements is still needed. Future research directions
include the validation and verification studies of the CIDSS
approach to web-based tourism services, personal investment services and other application domains, as well as the
performance evaluation studies related to system operation and
control, system effectiveness and consumer satisfaction.