Thanks for writing, and thanks for sending the photos; we're sorry to see the item had a problem.
You are welcome to return the figure to us, complete in its packaging with all its parts, for a replacement figure that would be shipped free of charge; we would also reimburse you for shipping the defective item back to us.
If you didn't want a replacement item, you could ship the defective item back for a full refund--the cost of the item, the cost of shipping it from us to you, and your cost to return it to us.
Or, if you'd rather keep the item, we could give you a refund of 25% of the item's price, which would be 1,100 yen, as store credit which would be automatically applied to your next payable transaction.
Please let me know which you would prefer; if you want to return the item for replacement, I will send instructions for an authorized return at that time.
Thanks for shopping with HobbyLink Japan!
Best Regards,