The time a customer spends in a fast-food restaurant is much shorter than when he or she enjoys a four-course meal in an upscale restaurant. Interactions between customers and employees and among customers on a cruise ship, in a five-star hotel, or in a nightclub will be very different from the interactions in a budget hotel or McDonald’s. What is important here is that managers and owners of H&T organizations should be aware of the unique characteristics of their business. They also must go beyond the simple adaptation of the management techniques developed by the manufacturing industries. Table 2.1 provides some key areas where the preceding unique characteristics can have implications on the management of H&T organizations.