I would like to recap based on our discussion on 27th August 2014 at PNP’s office, we discussed on this subject and its confirmed without any discrepancy that the BL was confirmed by PNP as normal without notifying that it should be ‘switch BL’ during BL confirmation stage. Nevertheless, DHL Team have extended assistant to follow-up with carrier - CSAV together with PNP team to expedite for the changes.
DHL team have also shared all emails communications and contacted carriers on daily basis for this request. As informed by carrier, the switch BL request was rejected as the request came in too late from PNP. However, based on K.Anchalit email today, CSAV has requested for details while they try to seek approval from their principle office (subject to approval).
Kindly assist to explain this internally while we continue to push and assist on this matter