We need remote access to the device to extract more information after the last session we did when I was on-site.
This is very important for this issue investigation.
Regarding S/N – Indeed the serial number is mentioned in the tech-support info we took from the device but I need the S/N of all devices in Symphony that had the management loss problem not only the one that I visited.
Please help to arrange a remote session ,RMA and S/N ASAP this is critical for our investigation and final resolution of this problem