Streamline’s delivery receptacle is an integral part of its fulfillment strategy. Britt commented, “Requiring customers to be at home to accept delivery often cancels out the time-savings that makes the service compelling.” Streamline’s receptacles allow it to provide better customer service and eliminate the costs incurred when an order can not be delivered because a customer is not at home to receive it.
A final part of Streamline’s business model is its promotional strategy. In the current mass marketing model producers compete head to head for shelf-space and sales through co-marketing, couponing, and promotional pricing arrangements with retailers. Britt commented:
The result for the consumer is a confusing, stressful, insensitive, and manipulative experience where what they see is not necessarily the content that is most relevant and value-added. For example, rather than provide marketing content which conveys value, significant energy and resources are spent attempting to switch consumer brand allegiance with wasteful one-time price promotions with minimum staying power.
Streamline aims to deliver a more convenient , personalized shopping experience which includes a better-calibrated assortment of physical product and content. In the process, the consumer is presented with a more relevant, context-sensitive, and actionable marketing environment that can be precisely measured. First, the marketing content can be targeted to the most likely purchasers of the product based on consumers demographics and cross-category purchase history. Second, the promotions such as an up-sell, cross-sell, or free sample can be delivered in context at the exact instant the consumer is making a purchase decision. Third, promotions are easily and immediately actionable given that a purchase requires a simple mouse-click. Finally, the effectiveness of promotions can be tracked exactly by household.