II. NEW SERVICING STANDARDS
Regular research carried out in Riga Technical University [1-
3] present gradual criteria changes according to which the
GPS service is selected. Low price and high quality of goods
are undoubtedly the most important ones on the list; however,
those are not desired characteristics, but rather the mandatory
standard of a competitive service instead. Nowadays
consumers pay more attention to additional criteria, such as
time of delivery, possibility of getting ordered goods in the
determined period as well as high-quality information
maintenance of order delivery process.
Nowadays not all companies are able to offer delivery of
goods to their clients on the day of order receipt (common
practice is delivery on the following day). However it is
evident that presently service standards tend to become stricter
and a company’s position in the market depends on the ability
to meet these standards.