In addition, microeconomic (agency) theory provides support for use of explicit
incentives and rewards to induce desired actions. This theory has been used in compensation
studies in accounting and finance to show how incentives based on both
short- and long-term performance measures are necessary to motivate managers [31,
38, 43]. If knowledge creation, sharing, and reuse are outcomes of interest to the firm,
similar reasoning can be applied by an organization to achieve goals in the KM context.
Specifically, providing rewards and incentives and including support for KM as
part of performance assessment will positively influence the desired behavior of knowledge
workers [12].