Employee’s involvement becomes popular in private and public agencies due to emphasize
on quality improvement, productivity and customer satisfaction. Mostly organization focus
on customer care and for customer dealing they need manpower. A well trained and
committed employees work with emotion. Now every organization either private or public
faces threat of competition. To compete and get for competitive edge organization need to
fully utilize their available resources. Human capital is important source that importance
accepts in past but not as much utilize capabilities as required due to traditional hierarchical
structure. But now every organization fully utilizes the human capital knowledge and skill
through participation.