Ensure fulfillment of needs and requirements of guests who obtained prior reservations.
In case room full must inform the Department concerned know. Prepare a guest room when customers come in groups.
The problem.
The room full of customers cannot stay.
The hotel can provide customers needs everything.
To solve the problem.
Move customers to stay near the hotel with the money.
Should tell the customer requirements that cannot be made, such as to open the window in the hotel, the hotel is not allowed to open.
Your opinion.
There should be a rule of the hotel on the web site. Be able to do anything with the room. Customers who book can understand.