In this paper I will demonstrate the importance of instilling a culture of quality in employees and
why it’s essential to establish a concise mission statement, code of ethics, procedures and
processes that employees can utilize in order to carry out the hospitals philosophy and mission.
I will also show what systems and processes I would set up in a new hospital to achieve a
culture of quality in a hospital. The paper will also show some of the processes that the Arnold
Palmer Hospital in Orlando, Florida uses to achieve such a high success rate in customer
satisfaction. The bottom line of this paper is that it’s easy to claim or make the statement that