International ISO 9000 oquality Assurance Training Standards
One International ISO 9000 quality assurance standard states: “Employees should receive the training and have the knowledge necessary to do their jobs.” In order to comply with the standard, companies must maintain written records of their employee training to show that employees have been properly trained, Think of possible questions that a compliance auditor might ask when auditing a firm. Some might be “How does your firm assess the need for the types and amounts of training and education received by all categories of employees? what percent of employees receives training annually? What is the average number of hours of training and education per employee?” Under ISO 9000, monitoring the quality of training is important.