Dear all,
I would like to have your all very important attention and immediate action that,
For all HLS own contracts with the prepaid carriers, whatever the freight rate is under “Freight Collect” or “Freight Prepaid”, we must request the carriers DOC team to show the O/Freight details on the B/L draft in order to we can double check if the rate is correct or not before the original B/L issuance.
The reason why we must to do it is that, for the freight rate under “Freight Collect”, we cannot find the mistakes if carriers wrongly rating in their system and finally we are requested by our oversea agents/customers to revise the rate when they receive the invoice from carriers destination offices. But the date is talking about one month or longer after the vessel departure. At that time, it is very difficult and will take much time for the us and carriers sales to apply for correcting the rate in their system because normally all the data of the vessel are locked. They need a long and difficult procedure to amend the rate.
We hope we can avoid this kind of case happen again and at the same time, pls make sure our DOC/CSR colleagues will check the freight rate carefully and DO NOT send the rate to agent/customers when send the B/L copy to them.
If you have any question, pls feel free to contact us.