We noticed the customer had upload the files as filename WMSORD_GRACZ20150522134532.txt.filepart, and renamed the filename to WMSORD_GRACZ20150522134532.txt once the upload completed.
MFT does not allow any file rename, delete, or relocate actions in the inbox and outbox, where these actions can interrupt the regular file workflow.
So please kindly help to work with the customer to stop the rename action, and the customer should upload the file as the filename WMSORD_GRACZ20150522134532.txt in one shot.
Thanks.