The aim of consumer research early in the NPD process is to identify the voice of the
consumer and make it heard up front to advance and steer the concept development
(Heiskanen et al., 2007; van Kleef et al., 2005). Consumers generally give reliable
judgements about new products that are relatively similar to products already on the
market (van Kleef et al., 2005). Intent-to-purchase turned out to be low when the price
was brought to the desired level. The premium marginal profit desired seemed
impossible to achieve. The brand owners were not willing to make changes to
properties of the product that were identified in the research as being weak.