Tools for Managing in a Complex Context
Given the ambiguities of the complex domain,
how can leaders lead effectively?
• Open up the discussion.
Complex
contexts require more interactive
communication than any of the other
domains. Large group methods (LGMs),
for instance, are efficient approaches
to initiating democratic, interactive,
multidirectional discussion sessions.
Here, people generate innovative ideas
that help leaders with development and
execution of complex decisions and strategies.
For example, “positive deviance” is
a type of LGM that allows people to
discuss solutions that are already working
within the organization itself, rather
than looking to outside best practices
for clues about how to proceed. The
Plexus Institute used this approach to
address the complex problem of hospitalacquired
infections, resulting in behavior
change that lowered the incidence by
as much as 50%.
• Set barriers.
Barriers limit or delineate
behavior. Once the barriers are set, the
system can self-regulate within those
boundaries. The founders of eBay, for
example, created barriers by establishing
a simple set of rules. Among them are
pay on time, deliver merchandise
quickly, and provide full disclosure on
Tools for Managing in a Complex ContextGiven the ambiguities of the complex domain,how can leaders lead effectively?• Open up the discussion.Complexcontexts require more interactivecommunication than any of the otherdomains. Large group methods (LGMs),for instance, are efficient approachesto initiating democratic, interactive,multidirectional discussion sessions.Here, people generate innovative ideasthat help leaders with development andexecution of complex decisions and strategies.For example, “positive deviance” isa type of LGM that allows people todiscuss solutions that are already workingwithin the organization itself, ratherthan looking to outside best practicesfor clues about how to proceed. ThePlexus Institute used this approach toaddress the complex problem of hospitalacquiredinfections, resulting in behaviorchange that lowered the incidence byas much as 50%.• Set barriers.Barriers limit or delineatebehavior. Once the barriers are set, thesystem can self-regulate within thoseboundaries. The founders of eBay, forexample, created barriers by establishinga simple set of rules. Among them arepay on time, deliver merchandisequickly, and provide full disclosure on
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