CD2 40 At the hotel reception desk
RECEPTIONIST: Good morning, sir. Can I help you?
MR LANE: Good morning. I'm sorry, but I've got a bit of a problem. The remote control in my room doesn't work, so I have to walk over to the TV every time I want to change channels. I wonder if you could ask someone to fix it.
RECEPTIONIST: Oh, I'm sorry to hear that. I'll get someone to look at it this morning.
MR LANE: Thank you. Oh, and I wonder if I could have some more towels, please. I dropped mine in the bath last night.
RECEPTIONIST: Of course. I’ll ask room service to get you some more.
MR LANE: Thank you very much.
RECEPTIONIST: You're welcome.
MR LANE: Er, where do I go for breakfast?
RECEPTIONIST: The restaurant is just along the corridor, on your left.
MR LANE : Thank you.
RECEPTIONIST: Good morning, sir. Can I help you?
MR COLE: I certainly hope so. I'm afraid I've got a complaint. I'm in room 102 and it's much too noisy. I'm right next to the lift and I didn't get any sleep last night.
RECEPTIONIST: I'm very sorry to hear that, but I'm afraid there isn't another room available today. We're fully booked.
MR COLE: Right. Could I speak to the manager, please?
RECEPTIONIST: Just take a seat and I’ll let him know you'd like to see him.
MR COLE: Thank you.
MRS GIBSON: Excuse me. Could you help me, please?
RECEPTIONIST: Hello, Mrs. Gibson. What's the problem?
MRS GIBSON: I'm sorry, but I think there's something wrong with the shower. It isn't hot enough. Would you mind sending someone to look at it, please?
RECEPTIONIST: Of course. I'll send someone up straight away. It’s room 303, isn't it?
MRS GIBSON: Yes, that's right. Thank you very much.
RECEPTIONIST: Not at all.
MRS GIBSON: Oh, and we have to leave today, I'm afraid.
RECEPTIONIST: Oh, so you're not leaving tomorrow?
MRS GIBSON: No, I'm sorry, got the dates wrong. We have to get home by this evening. I'm really sorry.
RECEPTIONIST: Don't worry, it's not a problem, Mrs. Gibson. Check-out is at 12 o'clock.
MRS GIBSON : Thank you very much.
MR COLE: So there is another room available today.
RECEPTIONIST: Yes, there is now. It's room 303. Do you want me to reserve it for you?
MR COLE: Yes, please.
RECEPTIONIST: OK. You can change rooms any time after 2 p.m.
MR COLE: Right. Thank you very much.
RECEPTIONIST: Good morning. The Station Hotel … Oh yes, that's the rock band, isn't it? … And they’re just staying for one night? ... Yes, their rooms are reserved here this evening. They’re in rooms 301, 302,… 304 and 305… Thank you … Bye.