Roles and Responsibilities
For transfer to be maximised, staff will require a clear message that they are to be held accountable for their actions and performance following the training. Role descriptions will need to be updated with unambiguous statements on required behaviours and performance expectations. Role descriptions can be made into a powerful link between training and later workplace performance through transcribing the behaviourally and performance based learning outcomes of the training programme into the role descriptions.
For example, if one of the learning outcomes of the training programme is that trainees will be able to process five customer orders per hour with all fields completed correctly, then this is how the performance expectation needs to be stated in the role description. Doing this will also serve to provide a clear link between the training and the formal performance appraisal process. Of course, the role descriptions will require updating before or soon after the trainees return from training and with the appropriate consultation and agreement.