Message below just for your information. This is a new process from BJC-IT, any request from user will send to the help desk system and after that requester will know the status of change request by email.
As email below the status already opened and wait for approval from BJC-IT team. If this change request already approved, my team can develop program as your request.
So, no need to do anything. After your request has been completed, we will get back to you email and inform you that status is successful.