After having understood the issue and your explanation, I wish you to note that we have not changed the recipe / conditions since 2010 and KSR has never complained any issue on these two parts. And if KSR finds these problem now, then when was the last time KSR has checked the hardness and it was OK (Within spec ; i.e. Above 45)
Even after you have changed the process condition at our place, still the hardness is same and not up to the mark. This means that last four years we have been supplying same products with same recipe which KSR never complained.
I now request you to take up this issue with the seniors and let us know the fate of the stock lying in our stores please. (I feel asking PI after four years of supply to replace, is not the ideal one)
In the meantime, on behalf of CS Unitel, I would like to you and your company “A Happy new Year 2015”
After having understood the issue and your explanation, I wish you to note that we have not changed the recipe / conditions since 2010 and KSR has never complained any issue on these two parts. And if KSR finds these problem now, then when was the last time KSR has checked the hardness and it was OK (Within spec ; i.e. Above 45)
Even after you have changed the process condition at our place, still the hardness is same and not up to the mark. This means that last four years we have been supplying same products with same recipe which KSR never complained.
I now request you to take up this issue with the seniors and let us know the fate of the stock lying in our stores please. (I feel asking PI after four years of supply to replace, is not the ideal one)
In the meantime, on behalf of CS Unitel, I would like to you and your company “A Happy new Year 2015”
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