User satisfaction is possibly the most widely used measurement to evaluate the success of an information system. It has a high degree of face validity with reliable measurement instruments, and strong conceptual appeal compared to other success measures. Bailey and Pearson (1983) noted that user satisfaction has its origins in psychology studies and involves the sum of feelings and attitudes toward several factors that affect users in their workplace. User satisfaction is defined as the extent to which the user believes the system satisfies their information needs, suggesting that information systems that attend to user needs reinforce their satisfaction. Au et al. (2008) defined user satisfaction as the affective and cognitive evaluation the user develops from a pleasant experience using an information system. This approach aims to understand the psychological processes surrounding information system performance and translate them into different levels of satisfaction or dissatisfaction for the user.