Many recent efforts involve various types of team-based interventions. As a result, individuals who serve as change agent are increasingly being called upon to help change managers transform work groups into teams. To do so, they must have several sets of skills. The change agent must be able to perform a variety of team-building activities. Second, when working with a team leader (who may be the change manager), the change agent must be able to assist him or her in each of the elements of team development, including facilitating team meetings, managing conflicts, problem solving and decision making, and establishing team roles and expectations. Third, the change agent must have the diagnostic skills needed to understand the culture of the group or system that is targeted for change. Understanding the cultural aspects (e.g., values, norms, beliefs) of a group will enable the change agent to identify important “access leverage point” that can facilitate or impede the implementation of a change strategy. For example, if an organization has a long-standing tradition of celebrating important milestones (e.g., the end of a production run, the completion of a training program , or the end of a seasonal sales period), a change agent should identify these customs and traditions and use them to support the change process. If important aspects of the culture are ignored, group members may resist the change. The relationship between culture and change is also important at the individual and organization levels.