This chapter discusses the types of organizational changes that are implemented by new information systems, the activities involved in systems development, and the various methodologies used to build information systems. Ask students to give their first impressions on how a new information system could produce organizational change. Give an example of a type of business and a new system, for example, a business that introduces an automated call-answering system to direct sales and technical inquiries to the right department. Ask students to discuss what types of organizational change this might bring.