Skytrax World Airline Rating was introduced in 1999 and is the leading, global Airline Rating system classifying airlines by the Quality of front-line product and staff service standards. Skytrax Airline Star Ratings are recognised as a global Benchmark of airline standards, developed through many years of professional experience and Skytrax unique knowledge of the world airline industry.
WHAT THE STAR RATING COVERS
Airline Rating is based on detailed Quality analysis of more than 800 different items across an airline's front-line product and staff service standards, applied to the Airport and Cabin Service environments. Skytrax use a unified Audit analysis evaluation to guarantee that every airline receives a fair, objective and independent approach. Airline Star Rating criteria