Arrange for celebration of a day which
signals that organization has a new
standard to adopt. Establishment of zero
defects, as the working standard for the
company should be made in a single day.
That way, everyone understands it the
same way. Supervisors should explain
the program to their people and do
something different in the facility so
everyone will recognize it is a "new
attitude" day. Making a day of the zero
defects commitment provides an
emphasis and a memory that will be long
lasting.