Employees are most likely to learn when training is linked to their current jop experiences and tasks. There are a number of ways trainers can make this link. Training sessions should present material using familiar concepts, terms, and examples. As far as possible, the training context such as the physical setting or the images present on a computer should mirror the work environment. Along with physical elements, the context should include emotional elements. In the earlier example of store personnel training to handle upset scenarios of personnel dealing with unhappy customers. The role-play interaction between trainees adds emotional realism and further enhances learning