Representative: Hello, how can I help you?
Customer: Excuse me. I’m having a problem about my phone.
Representative: What’s happened?
Customer: Battery not charging and device very hot.
Representative: OK. Let me check.
Yes, your phone can't charge and device very hot.
I Thanks, we can replacements new phone for you if you want.
Customer: What day should I come pick it up?
Representative: You can pick it up next week. Because we have service to many customers. but you can appointment.
Customer: No, it long time. I don’t want to replacements new phone, but I want to refunds.
Representative: Why?
Customer: I don’t believe anymore. I tried first time this brand. It was disappointing. I don’t want to use this phone.
Representative: OK. Claim down please I will send in a report to my preventative also, I will be explained about you’re feeling and then I will send for your email.
Customer: Okay thank you.
I will wait for your email.
Representative: Sure, thanks. Have a nice day.