in public and private banks of Pakistan high quality services and increased organizational growth
through human resources can be achieved through the factors such as employee compensation
and rewards, providing them with training programs, work clarity and clear job description. All
these factors have a strong positive influence on achieving service quality. Similarly, Mohanty
(2009) supported the same idea while emphasizing that open communication among the
employees, reward programs for employees, performance based bonuses and incentives, career
development programs and gifts presented to employees on several occasions are the practices
that a company can adopt to retain its employees