This airline is better than the reviews here suggest. Our flight London-Colombo return was efficient and reasonably well managed. The staff are nice, the seats are fine with good reclining. The food is nothing special but standard airline fare. The in flight entertainment system is dreadful and broke down shortly after departure for our whole row and the row in front. Staff tried to fix it but couldn't do anything. Moral: nice airline, but if inflight entertainment is important for you, bring your own tablet and backup battery!