This study on the Indian Railway Smart Card Usage is being done by us as part of our
Project under the subject of Research Methodologies. This is exploratory kind of the
study in which we researched the usage of this newly introduced smart card by Indian
Railways for their suburban services in Mumbai. The sample size we taken was 60
respondents. There were 38 questions covering the aspects like Awareness,
Convenience, Availability, Features, Willingness to Use, Experience.
We have taken the responses from the Mumbai suburban railways commuters from all
the three sections viz. Western, Central and Harbour lines. The study reveals that the
smart card usage is getting popularity among commuters and they are excited about
the same.