1.1 Dinner Sequence of Service
Sequence Position
1. Take reservation Host/Hostess/Manager
2. Greet the guest Host/Hostess/Manager
3. Ascertain table preference Host/Hostess/Manager
4. Escort guest and assist with seating Host/Hostess/Manager
5. Assist guests with Children Host/Hostess/Manager
6. Present menu and wine list Host/Hostess/Manager
7. Remove extra place settings (walk in guests) Host/Hostess/Server/
Busser
8. Offer hot/cold towels when appropriate Busser
9. Approach table and greet guest Server
10. Take water and beverage order Server
11. Post beverage order to Micros Server
12. Pick up and serve beverage Server/Busser
13. Explain menu and daily specials Server
14. Listen to guest preferences and provide customized suggestions based on thorough product knowledge Server
15. Take food order and wine order if appropriate Server
16. Post food order and wine order to Micros Server
17. Serve bread selection Server/Busser
18. Where there is a Sommelier: Take wine order Sommelier
19. Where there is not a Sommelier: post wine order to Micros Server/Sommelier
20. Prepare table for wine selection Server/Sommelier
21. Serve wine selection Server/Sommelier
22. Prepare table for food service, place appropriate condiments on the table Server/Busser
23. Pick up food and accompanying condiments Server/Busser
24. Serve food and accompanying condiments inquire about further needs Server/Busser
25. Clear and detail table Server/Busser
26. Next course (repeat) Server/Busser
27. Follow-up on guest satisfaction Manager
28. Clear and detail table for dessert service Busser/Server
29. Present dessert menu, offer and serve coffee or tea selection, take order Server
30. Post dessert order to Micros Server
31. Prepare table for dessert order Busser/Server
32. Pick up dessert and condiments Server/Busser
33. Print check and hold Server
34. Follow u and continue service Server/Busser
35. Assist with leaving Everyone
36. Bid farewell Everyone
37. Reset table Busser/Server