In terms of Service Rating, 87% of respondents have positive comments about the use of Cloud
computing for resources and services, which include 16% for ‘Excellence’, 44% for ‘Good’ and 27%
for ‘Adequate’. User Confidence has obtained 82% of support, which include 31% for ‘Complete’, and
51% for ‘Some’. Overall performance for Cloud adoption is encouraging, as it indicates of 44% of
better performance, although 48% of respondents still feel the same. Some survey questions also record
the rationale of choosing those answers, and details of these data analyses are presented in Section 5:
Discussions.