The integrative nature of ERP improves an organisation’s information processing, decision making
and innovation capabilities and changes the way the organisation interacts with customers, suppliers
and other stakeholders within and across organisational boundaries. The fundamental changes
brought about by the introduction of ERP can lead to ‘significant implications that go far beyond
operational efficiency’ (Lengnick-Hall et al., 2004, p. 308) and result in operational distinctiveness
leading to competitive advantage.