Hsia, Lin, Wu, & Tsai
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Collaboration It is designed to connect people with people through communities of practices
and to stimulate collaboration by integrating knowledge repositories
and collaboration applications.
Process It allows users to participate in relevant business processes in the context
of their own roles.
Publishing and distribution It provides the means and a platform for users to easily capture and distribute
the particular kinds of knowledge they need to monitor without
requiring them to learn complex programming syntax.
Integrated search It is designed to reduce the information overload and usefulness of search
results to the users.
Category It allows users to browse, create, and mange knowledge categories.
Integration It ensures seamless and consistent navigation among knowledge sources
such that all individuals can use the organization’s combined knowledge
and experience.
The aforementioned model indicated the underlying interconnectivity of the nursing practices and
KM technical functions. These two factors coalesce into the overall nursing KMS functions.
Task/technology fit theory (Goodhue & Thompson, 1995) provides a theoretical basis for us to
develop a framework that presents the interplay of the nursing practices, critical KM activities,
suitable KM technical functions, and enabling IT facilities. Based on the review of nursing practices
and KM technical functions, we match the critical KM activities, suitable KM technical
functions, and enabling IT facilities with each practice of nursing process. Table 2 summarizes
the matching results.
Table 2: A framework using enabling IT facilities to support nursing process
Nursing Practices Critical KM
Activities
KM Technical
Functions
Enabling IT
Assessment Knowledge
application
Presentation
Personalization
Integrated search
Knowledge directories and
classifiers
Visualization
Rule-based personalization
Search engines
Online analytical processing
(OLAP)
FAQs
Nursing Diagnosis Knowledge creation
Knowledge
application
Integrated search
Collaboration
Process
Integration
Intelligent agent
Knowledge-based systems
Expert systems
Case-based reasoning
Clinic decision support systems
(CDSS)
Data Mining
Discussion forums
Plan Knowledge
codification
Categorization
Publishing and
distribution
Databases
Data warehouse
Knowledge repositories
Operational knowledge store
Electronic publishing
Implementation Knowledge transfer Collaboration Intranet and Extranet
Workflow systems
Groupware